Support
We respond. Email a person, get a person.
OffbookHR is the personal HR department that belongs to you — and that means our support is for you, not your employer. Here is how to reach us and what we promise in return.
Response time commitments
We're a small team. We pick a few categories that matter and commit to clear response times on each, instead of an industry-standard "we'll get back to you when we get back to you."
Response within 24 business hours.
You can't sign in, you're locked out, or your data isn't loading. We treat these as urgent because the platform you own should always let you in. Email support@offbookhr.com and include the email you sign in with — never your password.
Response within 48 business hours.
Questions about a charge, your subscription, the 90-day program one-time payment, or requesting a refund. Include your account email and an order or invoice reference if you have one.
Response within 48 business hours.
Your career record belongs to you. Email support@offbookhr.com with "Data request" in the subject line. We will confirm the request and provide an export, or process a deletion, within 30 days.
Response within 5 business days.
Tell us what you're trying to do and where the product gets in the way. Feature requests don't always get built, but they always get read.
How to reach us
One inbox, routed by subject line. We aim to keep it simple while it's a few humans behind it.
- General support
- support@offbookhr.com
- Privacy inquiries
- support@offbookhr.comSubject: "Privacy inquiry"
- Security reports
- support@offbookhr.comSubject: "Security report"
- Data export or deletion
- support@offbookhr.comSubject: "Data request"
Frequently asked
Email support@offbookhr.com with what you were trying to do, what happened instead, and the page you were on. A screenshot helps. Don't paste sensitive feedback content — a description of the surface is enough for us to reproduce.
Email support@offbookhr.com with "Privacy inquiry" in the subject line. Privacy questions are routed to a person, not a queue, and we respond within 48 business hours. See also our privacy policy.
Email support@offbookhr.com with "Security report" in the subject line. Please include reproduction steps and expected vs actual behavior. We do not run a public bounty program yet, but we credit responsible disclosures in release notes if you'd like attribution.
Do not include credentials, session tokens, or other people's data in the report.
No. Support cannot access the contents of feedback you sent or received, anonymous or named. If you ask us to look up "a feedback I sent on Tuesday," we won't be able to — by design.
OffbookHR belongs to you, not your employer. We never share your career record, reflections, feedback, or self-assessments with anyone other than you. If your employer wants you to share something specific, you choose what to export and what to send. Email support@offbookhr.com if you want to talk it through.